Returns & Exchange Policy
At Oak Revive, every piece reflects our commitment to superior craftsmanship. We strive to provide a seamless experience, ensuring you are entirely satisfied with your purchase. Our policy is established to uphold our standard of luxury while offering clear guidance for your convenience and peace of mind.
Return Window
We welcome returns and exchanges within 14 days of receipt. To qualify, items must remain in pristine, unused condition, accompanied by all original packaging and proof of purchase.
Quality Guarantee
Each creation is backed by a 30-day quality guarantee. Should a craftsmanship defect arise within this timeframe under normal use, Oak Revive will provide a repair, replacement, or a tailored resolution.
Non-Returnable Items
Please note that customized, personalized, and final sale items are ineligible for return or exchange.
Damaged or Incorrect Orders
Kindly report any discrepancies or damaged arrivals within 48 hours. Please provide clear photographic evidence.
Return Shipping
Customers are responsible for return freight costs, except in cases of defects. Original shipping fees are non-refundable. You may utilize any reliable courier or postal service for your return shipment.
Lost Return Packages
Should a return package be misplaced in transit, reimbursement claims must be formally submitted within seven days of the original shipping date.
How to Start a Return
Please initiate your request via oakrevive74@gmail.com or our website portal. Our concierge team will respond within 48 business hours.
Refund Processing
All refunds, exchanges, or credits are issued following the successful receipt and inspection of the item.
Questions?
We are dedicated to ensuring your Oak Revive experience is nothing short of exceptional. For further assistance, please contact us at oakrevive74@gmail.com and our specialists will assist you.