Refund Policy
Note: Items must remain in pristine, unused condition, featuring original packaging and proof of purchase to be eligible for an exchange or refund.
Important: Customized, personalized, and final sale creations are ineligible for return or exchange due to their bespoke nature.
At Oak Revive, every piece reflects our commitment to superior craftsmanship. We strive to provide a seamless experience to ensure your total satisfaction.
Introduction
Our policy is established to uphold our standard of luxury while offering clear guidance and peace of mind. We are dedicated to maintaining the integrity of our goods.
Return Window and Quality Guarantee
We welcome returns within 14 days of receipt. Additionally, our 30-day quality guarantee covers craftsmanship defects arising under normal use for repair or replacement.
Refund Process
All refunds, exchanges, or credits are issued following the successful receipt and inspection of the item. Discrepancies or damages must be reported within 48 hours with photos.
Shipping and Lost Packages
Customers cover return freight costs except for defects. For lost packages, reimbursement claims must be formally submitted within seven days of the original shipping date.
Contact Us
Initiate your request via oakrevive74@gmail.com or our portal. Our concierge team is dedicated to your experience and will respond within 48 business hours.